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Why Lindt? …Because here I make a difference and that’s sweet. Colin, Assistant Store Manager and Victoria, Chocolate Advisor

Overview

At Lindt USA, we value our Retail Team’s commitment to providing every customer that walks into one of our Lindt Chocolate Shops a premium and unforgettable experience. From the smile on their face to the smooth melting Lindor Truffle sample they provide, every Retail Team Employee has the opportunity to make a lasting impression on our guests. If you love working in a fast-paced, customer-focused, retail environment, and share our passion for delivering a premium chocolate experience, we’d love to hear from you. We offer both part-time and full-time opportunities for retail professionals in all phases of their careers.

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Success Profile

What makes a successful Retail Sales Associate at Lindt? Check out the top traits we’re looking for and see if you have the right mix. Additional related traits listed below.

  • Positive 10
  • Results-driven 10
  • Team Player 9
  • Problem-solver 9
  • Multi-tasker 8
  • Adaptive 8

Additonal Traits

  • Personable
  • Confident
  • Compassionate
  • Adaptive
  • Flexible
  • Independent
  • Patient
  • Collaborative

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I like working at Lindt because we have direct partnerships between our stores, field leadership, and our home office, which I have not experienced anywhere else in the retail industry.

Jenn G., Retail District Manager

Benefits

  • Employee assistance program

    Our Employee Assistance Program is available 24/7 to all Lindt employees to help them, and those in their household, manage life issues that can interefere with job performance and personal well-being.

  • 401K

    Every employee who is 21+ is eligible to enroll; 100% company match up to 3% ( and 50% match on employee contributions over 3% but not more than 5%.) Immediately vested.

  • 50% Employee Discount

    All Lindt employees receive 50% off regularly priced merchandise at all Lindt Chocolate Shop locations.

  • Healthcare

    All employees are offered vision coverage; Full-time employees also receive additional healthcare options.

  • Growth Opportunities

    Opportunities to grow your career within our retail stores, retail leadership, and corporate teams.

  • Freedom

    The ability to innovate, ask "what if,"and try new solutions without fear of failure.

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Responsibilities

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

We are looking for an enthusiastic and keen individual to fill the role of Store Manager for our Lindt store in the Path location. The ideal candidate must possess strong communication skills and a passion for sales and merchandising.

Key Responsibilities:

  • Management of the daily operations of Lindt Retail Boutique
  • Responsible for generating and driving corporate sales
  • Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
  • Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
  • Recruitment, interviewing and hiring of Retail Sales Associates
  • Supervision of store employees to maximize customer service, sales and profit
  • Training of sales techniques and product knowledge
  • Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
  • Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
  • Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
  • On-going performance management of staff, assist in the preparation and delivery of employee performance reviews
  • Maintain store merchandising presentation to company standards
  • Maintain high standards for cleanliness and food/product safety
  • Cash handling, inventory ordering and related retail administrative duties


Qualifications:

  • Excellent customer service skills
  • Post secondary education preferred
  • Sales oriented, able to develop/build business
  • 2-5 years of retail management experience
  • Good time management habits
  • Strong oral and written communication abilities (French and English)
  • Previous experience in a merchandising or presentation capacity
  • A history of going above and beyond to provide exceptional customer service
  • A talent for sales and selling
  • A passion for chocolate!

Additional Criteria:

  • A history of going above and beyond to provide exceptional customer service
  • A talent for sales and selling
  • A passion for chocolate!


Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn

We thank all those who have applied however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #RetailManagement #LI-LINDTCA #LI-Onsite

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