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Deductions Specialist

Job ID 1436

Location Toronto, Ontario


Coordinate and manage all aspects of customer deductions and resolve within specified deadlines, while supporting key metrics & KPI’s. Work to streamline internal deduction processes. Understanding when issues need to be escalated and provide appropriate summarized information to suggest/enable decisions. Support Finance & Sales Teams in cross-functional responsibilities. Mix of transactional tasks, analytical and strategic thinking and projects as assigned.

DUTIES INCLUDE (but not limited to):

  • Work closely with different stakeholders to ensure prioritization of critical items and tracking deductions end-to-end
  • Maintain relationship with customers in obtaining appropriate information to process deductions
  • Work closely with Sales Team and Sales Finance team to ensure deductions are properly coded
  • Present weekly analysis of open deduction and provide action plan for resolution of each deduction
  • Ensure compliance with policies and procedures for every transaction performed
  • Make recommendations and champion opportunities to improve performance
  • Participate in cross-functional projects to implement continuous improvement projects
  • Seek support of the collections team in the process of applying the customer payments to the appropriate invoices


  • Bachelor’s degree preferred
  • 1-3 years deduction resolution experience preferred in CPG
  • Proficient in oral and written communication skills
  • Strong PC Knowledge (Word and Outlook) and highly proficient in Excel
  • High degree of organization and analytical skills
  • Ability to manage multiple tasks, maintain a high level of productivity, and has a strong sense of urgency & initiative
  • Experience with Trade Pro (Deduction system) and JDE (ERP system) an asset.
  • Proven ability to work independently & take ownership
  • Decision making – moderate impact depending on the situation
  • Supervision – moderate to intermittent

We thank all those who apply, however, only selected candidates will be contacted. Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #CORPORATE

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